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TEH FIRDAUS RETURN AND EXCHANGE POLICY
1.0: General Policy
- All product descriptions, information and materials posted in the website are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.
- Product image as seen on the site may slightly differ from the actual product that you receive.
- Orders are processed within 3–4 working days after payment confirmation.
- Deliveries are not processed on Sundays, Mondays, or Public Holidays. Orders placed on these days will be handled on the next working day.
- Courier delivery within Peninsular Malaysia takes approximately 5–7 working days after dispatch.
- International deliveries typically take 7–14 working days, depending on destination and customs clearance.
- Shipping fees are calculated at checkout based on delivery location.
- Tracking details will be provided once the order has been shipped.
- Teh Firdaus is not responsible for delays caused by courier service disruptions, customs clearance, or circumstances beyond our control.
- All sales are final.
- All sales and promotional-priced items are non-returnable, non-refundable and non-exchangeable except for no-stock item(s).
- No cash refund on any defective items. We will do exchange product only.
- No refund on any circumstances.
- Self collection can only available after 2-3 days after payment confirmation. We are closed on Sunday, Monday & Public Holidays.
- Self collection can pick up at address : No.12A, Jalan Equine 1H, Pusat Komersil Equine, Taman Equine, 43300 Seri Kembangan, Selangor.
2.0: Return & Exchange Policy
- Customers can exchange damaged/wrong/faulty items (normal price items) within 7 days of purchase date for the exchange of that item. Any lateness will not be entertained, and item(s) will be returned back to the customers.
- Items must be returned in original condition: unworn, unwashed, unaltered, with all tags intact.
- Each item is eligible for one (1) exchange only.
- Exchanges are subject to stock availability. Customers are advised to check available sizes and designs on our website before requesting an exchange.
- Customers are responsible for all return shipping costs, unless the exchange is due to a defect or an error on our part.
- Any price difference will be communicated and must be settled before processing.
- No refunds are offered under any circumstances, including sale items.
- For the return and exchange we are advised to notify us at our email admin@tehfirdaus.com or whatsapp us at +6016 307 5343
- The item may delivery to : No.12A Jalan Equine 1H, Pusat Komersil Equine, Taman Equine, 43300 Seri Kembangan, Selangor
We reserve the rights to change these policies at any time without prior notice. Please whtasapp us at (+6016 307 5343) if you have any inquiry about returns or exchanges.
